poshmark seller sent wrong item

I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. A girl sent me two items in separate boxes both addressed to me, one with the product I ordered and the other a much more expensive item that was supposed to go to a girl in AZ posh sent me the label so I just repacked it and dropped it off at the post office to the other girl in AZ, so all should be well. In these cases, reply stating your reasons for the sale being legitimate and add pictures if necessary. First, try not to worry or get too worked up about it. I remind myself that not one of these people in Poshmark really knows me personally or at all. Happened to me too. 2/3 did not fulfill the order or think to communicate this to me. If you still have additional photos of the item saved to your phone, submit those to support your case. Try digging around the brands official website and screenshot any instances where it states that their clothes, indeed, are made in China. Select the order with status Case in review. According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. Obviously whatever youre doing to help them must really be working. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. like when your normally sharing your closet, it automatically refreshes to the next item. That is when Paypal releases money to seller..so if there is a problem, notify immediately. Press J to jump to the feed. Shop jessie_sousa's closet or find the perfect look from millions of stylists. Think about itif you were in their shoes, would you rule in favor of the unpleasant person or the one whos well-mannered? If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim Ive heard of sellers receiving returns that were damaged in some way. Sometimes Poshmark will provide a small credit to your account that you can use on a future PM purchase. super nice simple pattern . Returns not allowed under Poshmark policy. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! After that poshmark even will put a charge to you for the shipping label. Select Comment on Case. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Hello Poshmarkers! Sent the wrong item. Treat your customer the way you would want to be treated. I have read many post on this and there are a lot of no returns where the buyer does not send back the wrong item. Darn. As you may know, we recently rolled out a new default sort option for search to launch a more relevant search experience for all Poshers. JavaScript is disabled. The more you sell, the higher your odds areits as simple as that. The buyer found the item cheaper elsewhere. So my question is, what happens if the jeans never show up? The seller puts whatever they want in the package. Theres an exception for situations like this - posh can send a label to switch out for the correct item. PM knows it would be hard for the very active sellers to pull out now bc it has taken so much time, energy and money to get to where they are at PM. I had it happen to me both as a buyer (got the wrong item, Posh sent me and the other buyer a label so we could ship to the correct person and thankfully the other person shipped quickly as did I. I am going through that now unfortunately. Select your profile picture at the top-right of the page. I must've gotten a little confused in the process and sent a size Large instead of the XL. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. Am I in trouble? The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! @Redbull1985 my closet. Ask posh to send you a label to ship the one sweater back, and a label for the seller to ship the correct label. Select Submit. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. Thanks in advance and our I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. Jun 24, 2016. I am unable to use Twitter an Instagram it says whoops not working. New comments cannot be posted and votes cannot be cast. I feel that posh has been banking on new sellers to grow. Yes, a Poshmark seller can cancel an order at any time between when the item was purchased and before shipping it. Shop All Electronics Cameras, Photo & Video, Shop All Electronics Cell Phones & Accessories, Shop All Electronics Computers, Laptops & Parts, Shop All Electronics Tablets & Accessories, Shop All Electronics Video Games & Consoles, Shop All Electronics VR, AR & Accessories. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. The seller pulled up a retail site listing indicating that the item was imported. And follow these tips to avoid cases and these tips to protect yourself in the future. Some of the add-ons on this site are powered by. Because I believe you deserve to spend more time making money than stressing about it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. You can always re-list the item on Poshmark! 6 Ways to Grow Your Poshmark Reselling Income Faster. They give u the full amount back and I agree with the 2 days its ridiculous and mine was during Christmas week. Sometimes Poshmark will request additional photos from the buyer, so in those instances, it might take a bit longer to resolve. Yepyou read that right. Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. She replied to my questions after I purchased and was very nice. Trades and Offline Transactions. I did. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. One buyer from Mercari was super responsive and friendly to fixing the situation. $888 $888,888 Free Shipping Size OS Buy Now Like and save for later Add To Bundle Ordered a raspberry macaron candle and i got this. I ordered 3 items this month on Posh. You purchase an item on Poshmark. I bought a James Perse Tee, and received a Banana Republic Striped blouse. in the bottom right-hand corner, or on the web, select Help > select Invite Poshmark Support > select Yes to confirm. Likewise, if the buyer indicates fit as the reason for opening the case, you could simply reiterate the facts by saying: Unfortunately, Poshmark does not accept returns due to the item not fitting.. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. Poshmark finally refunded me after a handful of emails and DMs on insta, thankfully. Theres no harm in having a case opened against you or accepting a return. The item was damaged or lost. By the way, I created a handout on 200+ top-selling brands to know to help you make more sales. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. Posh Protect does not cover trades or transactions completed off of the Poshmark platform. 4 Essential Strategies to Make Poshmark Sales, 21 Top Brands to Sell on Poshmark in 2021, 24 Things to Do When Your Items Arent Selling, 21 Places to Get Clothes to Sell on Poshmark. As a result, today, we will be switching back to just shared as the default sort option for most users. That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. SMDH. Ive made over $90,000 selling clothes on Poshmark. She paid $100* for a reformation dress that she did not get. They advertise only for new sellers. Debbie @dalinn1, I have a request: Please include my closet in the selling group, I mean in the group that actually is getting sales. You bear all risks associated with any such transactions. Ive had no sales compared to my steady flow. HOW LONG DOES IT TAKE POSHMARK TO RESOLVE A CASE? I will be taking my business elsewhere soon. This is sometimes a subjective issue since a lot of Poshmark is second-hand clothing. I don't use PM so I'm asking this question out of curiosity. That makes no sense. Click on your profile picture to reveal the dropdown menu. I love the new search field !! I opened a case so I could return it. Sales on Poshmark are final. I opened a case so I could return it. I open a case on Posh immediately and supply photos. I used Paypal. Should You Include a Thank-You Note in Every Poshmark Package? Answer (1 of 4): First, I'm not sure how Poshmark can blame the courier for an empty box. I ordered a bundle of 5 items from a seller. It's faster than emailing customer service. She claims shes sorry and got them mixed up, and Posh tells me to use the shipping label they emailed to me to send the dress back to the correct buyer and that she will do the same with my jeans that she received. If you check out Macys, Belk, Nordstrom etc. I am so sorry. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. I am a Poshmark Ambassador II. Having a case opened on Poshmark is essentially a buyer requesting to return an item. I received the wrong item from a seller in the mail yesterday. People have different ideas about the condition and wearability of second-hand clothing. Hopefully your story ends up with a similar happy ending! Shop Home's home styles Green Cream Size OS Bath at a discounted price at Poshmark. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. WHAT DOES IT MEAN TO HAVE A CASE OPENED ON POSHMARK? So, I package the dress up and get it back in the mail same day. Make sure your item is well-lit so your pictures dont turn out grainy. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. I was trying to contact a seller with the same issue and it posted here, apologies! For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. On the web Poshmark pays for shipping on returned items. I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. Dont try to lie about it, either. Cases typically take one to two days to resolve. Once payment has been released, all sales are final and no refunds will be provided. I'm a San Franciscan trying to stay true to frugal living in my native city. Hello!! If youre not actually in the wrong, try to avoid apologizing. How should I return this? Unfortunately, one of the items she went me was incorrect. Though she said she'd ship the next day, she kept the item for nine days which was days after she received her correct item! The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. If you like all the other items, don't open a case! Rememberjust because a buyer opens a case does not necessarily mean their return request will be approved. Thats righteven the most seasoned successful sellers are not immune from it. Please let me know @annabelle343 if the candle will be sent, then ill return this. on A message from our SVP of Seller Experience. So the buyer cannot open a case due to fit or sizing issues that are not in your control. Once it arrives, a false claim will be raised to get the item sent back to its seller. Share tips and tricks, make new PFFs, and banter about. Accidentally sent the wrong item what happens?! Shipping was quick, seller had good communication and gave me a great deal on the bundle. I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. I found another of the same bag.just left the seller a message asking if it was still available. Either way, make your decision and stick with it so back and forth communication remains consistent. Thanks for being here anyhow! Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. Seller waits forever to ship, when the package finally arrives its a dress. This is my daughter first time ordering from Poshmark . We will give you a full refund if your item never ships or does not match the listing description. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. Why would you sell it to me if you have no intention of shipping. ; Beside your current address, select Change. Poshmark has this one phrase they use whenever a case is closed in the buyer's favor: "Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Select the order with status Case in review. The buyer has only a few days to ship the item. I sent the package back but I didn't put the return label on it I sold boots on poshmark . New comments cannot be posted and votes cannot be cast. Select My Sales. I immediately used their online process for indicating that I received the. Something went wrong." I've contacted Poshmark support, but I have not heard from them. New comments cannot be posted and votes cannot be cast. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). But your business will not come crashing to the ground because of a few returns (and if it doesits time to rethink the sustainability of your current business strategy). I listed with Poshmark, and I got * responses with the prospective buyer wanting. Click the order for the item (s) you wish to. Measurements were included in the listing OR the buyer did not request additional information or measurements about the item. Instead of lashing out like a raving lunatic, kill em with kindness. 122 78 r/poshmark Join 23 days ago There is know info in the envelope to help me. ), 7 Tricks That Will Instantly Improve Your Poshmark Photos, 9 Essential Tools Every Poshmark Reseller Should Have, Quickly Grow Your Poshmark Sales With This Time-Saving Tool. Secondly, according to Poshmark's policies (see below) they don't start processing a refund until you have received the return. Just be patient and try to focus on other aspects of your business in the meantime. Why not promote posh as a great place to shop?? And to add, yes, the money never really "left" me so Paypal didn't have to refund me. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. I messaged them over 10 times now. and I am in Illinois. I'd message the seller and see if the two of you can work something out in another transaction. . Reddit and its partners use cookies and similar technologies to provide you with a better experience. I once had a buyer open a case stating that the jeans were missing a rivet. While Poshmark has not stated this, its likely all cases and comments are retained in a users history. I asked her again Thursday and once again no reply. No not at all, the candle is sitting on my dining room table Lol. Any tips on how I should proceed? If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. Examples of reasons that dont qualify for a return: The buyer changed her mind about the item. Even more so- she goes in my closet to share my items! Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. Have you changed it back again? On the share window, select one of the users shown or search for a specific user and select their name. After all, they can see all of your responses. ; Select My Addresses. A group for anything and everything related to Poshmark! I'm PISSED to say the least. So you should have reported it to Poshmark as soon as you . ; On the web. Has this happened to anyone else before? It's the norm now so go ahead and use it. Press J to jump to the feed. You shouldn't have to pay for shipping at all. I should have looked prior to responding and added that stock photo to my comments. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. Select the order. The first one is to sell items that are over $25 each. I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. Ive emailed them asking and their only response is well check in on it. Everything You Need to Know. You can also respond that you accept the request for a return if you do. Do they have a legitimate reason? Posh makes you return EVERYTHING in a bundle sale. After two days at a jewelry store, it was fixed. The majority of Poshmark sellers ship their orders within a few days of purchase. So my understanding is that I can cancel on day 7? Grab your copy below! Create an account to follow your favorite communities and start taking part in conversations. It arrived today. Seller posted measurements, but also said measurements were approximate. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. To approve the return: In the app Go to the Account Tab (@username). I received the wrong item from a seller in the mail yesterday. So posh approves the return but give me only 2 business days to ship it back. ; Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address.. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. The buyer is welcome to reposh the item using my pictures. I am going through that now unfortunately. She paid $100* for a reformation dress that she did not get. US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. They may not know that they cannot return items due to fit. Submitted: 2 day ago . Let me figure out how to fix this. To approve the return: In the app Go to the Account Tab (@username). All returns must be shipped back within 5 days of approval to be eligible for a refund. Even if only one thing is incorrect. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. When I search in my closet for, lets say, sale, and maybe I want to share all of my sale items it doesnt allow you to share (then) next. We were both sent labels, I mailed mine the next day. Press question mark to learn the rest of the keyboard shortcuts. Here you'll find everything from Posh Tips to exciting new app updates. Recommended sort takes into account sharing as well as a number of other aspects. Pin it on Pinterest to save for later! Select My Sales. For a better experience, please enable JavaScript in your browser before proceeding. There was no alteration or deception in the sale of the dress. Arah Cafe,P.O. Along with the suggestions mentioned, Poshmark really needs to make changes in their outreach marketing department. You must log in or register to reply here. I have only bought a few things off Posh and had good luck. Please, please, please create an option to report/remove inactive sellers. From what I understand they can pretty much say anything to get a return. Sometimes sellers (including me) make mistakes. Go to your Account Tab (@username). Personally, I feel weird acting as if the buyer isnt in the room and pretending they dont exist. I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. The seller said it wasnt hers. You are using an out of date browser. But if the seller would have accepted my bid, PP would have paid her. I hope this makes sense. I teach others how to make money on the app while skipping YEARS of trial-and-error. You could also state that you have a video of the condition and packaging the item. Submit said screenshots to further support your case. 3,140. They care whether or not you have the item they are searching for. It could go in the buyers favor or the sellers favor. Seems pretty rotten for the seller who sent a significantly more expensive item. Go to the Poshmark website, and log into your account. The item I got was significantly more expensive than the one I ordered, seller just made a mistake in shipping. Then send that video to Poshmark via email with the case reference information. SAME HERE. 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. A disturbing experience made me question whether this wildly popular shopping website is really safe. She immediately dropped the case and I was paid out with no delay. ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. The price a seller pays to Poshmark for a sale is 20%. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so. Just annoyed about this situation . Tagged: Poshmark, thrifting & reselling 3. A group for anything and everything related to Poshmark! Returns are a part of selling. If you feel that the issue has been resolved at any time during the conversation, you can close the case to remove the Support Agent. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. Hi. Sometimes sellers (including me) make mistakes. All I have as the address that it was sent from. Same thing happened to me! Poshmark . A group for anything and everything related to Poshmark! If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. My sales were good, not great when I first started around April 3rd. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. Don't have a tape measure? Ive been selling and buying on Poshmark for a few months now and everything has gone smoothly. Provide a professional response. Fast delivery, full service customer support. I bought a nice coat from a poshmarker in the past. A few weeks later I received my package. Still hasn't shipped and still hasn't told me what's going on. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. I want to send the correct one to the buyer but will wait for the return first. They are trying to get the new users sucked in by giving them the sales. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! You may have pictures of the item not shown in the original listing. Ive made over $77,000 selling clothes on Poshmark. I messaged them over 10 times now. They tacked on $35000 on top of my real earnings. 3 days from the arrival of your package. Do your best to address the case and see it resolved, then move on to making more sales. I reached out via messaging and haven't gotten a reply. TRYING TO GET MORE FOLLOWERS. Seller sent wrong item Hi. I never see an add regarding shopping on posh. I think they sent me the wrong product. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . I'm screwed because I was banking on wearing it to a themed party next week. When payment for the full value of items is not exchanged through the Poshmark platform, we cannot guarantee that both parties will ship and transact as promised. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Showcase all angles of your garment. However, the ones that supply services are at least seeing some growth. My sales have recently dropped way off just like they did in Feb when you changed how search was done. I get the feeling that the person who received them decided to keep them. Still reply and provide that policy for the Poshmark employee to note. Answer (1 of 2): While a seller themselves can't recharge you, as they have no power to do so, Poshmark can, you are also under a contractual obligation to pay for the item and cannot cancel unless it's within a certain time period (3hrs- unless you accepted or made an offer to a seller, in which. Pepepizzazz. By simply understanding what you're doing wrong and making a few vital tweaks to your Poshmark businessyou could be sailing on the seas to success in no time. As an online seller, cases and returns come with the territory, so you need to figure them into your business model. If you like what you read, you can support the blog by buying me a hot cocoa. Including measurements helps give buyers the most accurate snapshot of what theyre purchasing. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. The policies and systems we have in place to protect you are called Posh Protect. It is incorrect by $35000. The seller receives a notification of the case and can provide her response. Opening a case IS necessary. When you see that sometime has liked your item, make an offer even if it's small. If the received item is of the wrong size, or if you change your mind about the product or make a trade offline, they will . Utilizing Poshmarks video feature is another great way to prove the condition of your item. If the seller can ship the right item, Posh will usually provide shipping labels so the buyer and seller can swap the items and make the bundle whole. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. When this feature first came out, a lot of people felt it was pushy. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged . What can do to make sure you are heard and try to win the case? I must've gotten a little confused in the process and sent a size Large instead of the XL. Such a hassle, sorry this happened to you! Click here for details. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. 5) Make offers to likers. No one will be penalized. you can see this occurring because their prices are WAY down. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. Select Comment on Case. Buyers like to know youre sincere. Examples of seller errors: Sent the wrong size. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. Not understanding why that keeps occurring. ***On Mercari, you can get $10 when you sign up with the code JENMHM. Not knowing it fraud. Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money.

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